Understanding your Recon and SPR's

Dear Customer,

At Yoyo we can provide you with a choice of two different Point of Sale (POS) reconciliation formats. The first being a user friendly PDF format and second a CVS file format.

Please note daily reconciliations are provided via email and are configured by company registration.

Example: Should you own three stores in different (Pty) Ltd entities you will receive 3 emails each with their respective store POS reconciliation report. If you have one (Pty) Ltd entity that owns multiple stores then you will receive 1 email containing all the different store POS reconciliation reports.

How to reconcile your daily POS Recon report - PDF Per Store

wiCode Store Owner POS Recon:

A wiCode Store Owner POS Recon Report is generated every day for the previous day's transactions, to assist stores with reconciling their Point of Sale (POS) reporting. 

The email will will come from [e-mail] with subject wiCode Store Owner POS Recon  

IMPORTANT POINTS TO NOTE:

• You will receive an empty zip file (0kb) if there were NO transactions in your store for the previous day, as there will be no transactions to reconcile

• The Third Party Value Store Providers (VSP)  payment/settlement terms are agreed directly with VSP.

• wiCode Platform Store Owner Recon Report is generated every morning for the previous days 12 hour trade

• The report will give a summary of all wiCode transactions that were processed through the Store POS system

• The POS cash-up Report will have a Mobile / wiCode Payment and Mobile / wiCode Discount tender type that should match with the below values as indicated under Transaction Totals Per Type

• If the values do not match your POS reports, it is possible that a transaction is stuck in a pending (SPR) state and will need to be manually finalised. 

• Transactions in a SPR state will need to be either Finalised (Transaction was successful on POS and your customer received their goods) /or/ Reversed (Transaction was unsuccessful on your POS and your customer did not receive their goods) in order for you to be settled for this transaction.

• To identify SPR transactions, please refer to page 2 of your PDF recon report with the summary of Pending Transactions (SPR) 

Very Important: For more information on understanding what SPR transactions are and how to finalise or reverse them please click on the links below and follow the steps in Finalising or Reversing SPR's:

Understanding SPRs

Injecting SPRs

• Access Yoyos Transaction Portal to Finalise or Reverse SPRs by clicking on the link below: http://global.wigroup.co/wigroup/wiplatform/login.php#

• If you do not have a username and password to access our transaction portal please request this via our support desk at  [e-mail]