Post Initial Registration Guide

1. Summary 

Once the Initial registration and rollout has been completed it is advised to keep the below in mind to ensure that the stores details stay up to date for the Retailer.

Please note that registrations can take up to 2 – 3 working days.

2. New Stores Opening 

1. The Merchant Registration Form (MRF) needs to be completed for all new stores.

       The MRF can be found on the following link here.

Please ensure the name of the store correlates to what Head office calls the store for uniformity.

2. The Registrations Team will then register the store and return the Store ID to the Store Owner.

4. The Store Owner Must then request the wiCode installation directly from his/her POS provider via their support desk channel. 

To get on the POS provider's rollout schedule, the POS provider will require the Store ID to create the ticket and complete the installation. 

3. Stores Closing 

1. Send a notification email to [e-mail] informing the team that the store will close. Please include the store name and ID and the closure date in the request
2. The Team will then schedule the deactivation of the store and confirm once complete. 

4. Updating Details 

              If the Store Owner (Holding Company) remains the same but general information

             Needs changing the Merchant Update Form can be completed here. 

             Once completed it the Registrations team will send confirmation via email.

1. Contact information (phone numbers and email addresses) are straightforward changes.
2. Changing the Settlement Frequency (Bank account stays the same):

1. From Monthly to Daily/Weekly will be actioned on the 1st of the Month or on the first Monday following the 1st of the Month.
2. From Weekly to Daily/Monthly will be actioned on Mondays only.
3. From Daily to Weekly/Monthly can be actioned any day Mon. - Fri.

2. Changing bank details:

1. The merchant update form will need to be completed here
2. The change will be scheduled in accordance with the old bank account's settlement frequency to prevent over/under settling.

5. Store Owner Changes 

1. It is the responsibility of Head Office or the Previous Owner to put the New Owner in touch with Yoyo or to provide them the with the Merchant Update Form in the link.

1. It is the New Owners responsibility to completed the Merchant Update Form and reach out to the registrations team via email notifying them of the date of change.

2. Once our Registrations team receives this notification they will be able to schedule the change to not negatively impact settlement.

6. Support 

For any further queries and changes please contact yoyo Support at [e-mail] or [e-mail].

We thank you for being part of the mobile transacting network and look forward to any and all future endeavors.