1. About the campaign
Mobile Transactions at GAAP Client
GAAP Client will now be accepting Mobile Transactions at the Point of Sale.
What is a Mobile Transaction?
Customers can now use their phones to redeem coupons and vouchers and make payments.
All the customer needs in order to make a mobile transaction is a wiCode
2. What is a wiCode?
A wiCode /QRcode is a one time code that can be used only ONCE at checkout to allow a mobile transaction from any mobile phone.
The wiCode can be 7, 9 or 12 digits long.
wiCodes have a monetary value.
wiCodes can be processed by:
Entering the wiCode number manually into the
Point of Sale.
Customers might say:
“ I want to use my App”
“ Can I use my vouchers/coupons”
“ Can I use my wiCode?”
“ Can I pay with my phone?”
3. Single button at POS
One single button on the Point of Sale
All mobile transactions are made through a single button on the POS called
MOBILE
There are TWO ways to process a Mobile Transaction | |
1. Sit Down | 2. Over The Counter |
Scanning the QR Code | Manual Entry |
The customer scans the QR code found on the bill with their phone’s camera.
| The customer gives the cashier a wiCode number to enter manually into the POS. |
Manual Entry | Scanning the QR Code |
The customer a wiCode number to the waiter to enter manually in the POS. | The customer scans the QR code on their phone with the store’s scanner/camera.
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4. Customer & Cashier journey
Mobile transactions steps for Sit Down Payment
Waiter to create order for sit down table
Customer requests the bill.
Waiter prints a bill with the QRcode on the slip.
Making Payment
The customer chooses their method of payment.
Mobile Transaction processed
The customer scans the QR code on the slip and uses the app on their mobile phone to pay for the transaction.
Payment confirmation
Waiter returns to POS to close off the table.
5. Step by step instructions
1. Sit Down - Customer scans the QR Code on the bill | |
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Sit Down Payment Steps Scanning QRcode on the bill
Step 1:
Waiter will ring up the order & assigns to a table
Step 2:
Select Print Bill
Sit Down Payment Steps
| Bill Printed | Making Payment |
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Step 3:
Waiter will select the table
Step 4:
Select SubTotal
Step 5:
Select Mobile
Step 6:
Select Refresh to display transaction on the POS
Step 7:
Select Accept Payment to add the mobile transaction to the bill
Closing off the transaction at the POS
If there is an outstanding balance please ask the customer to pay with either:
- Cash
- Card
Or another Mobile Payment
Please follow your store’s procedures and close off the sale.
Print out a new bill if there is a remaining balance and take it back to the table for the customer to pay.
If there is no remaining balance the sale will be closed automatically.
| 1. Sit Down - Manual wiCode Entry | |
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Sit Down Payment Steps Manual Entry
Step 1: Waiter will select the table
Step 2: Select Sub Total
Step 3: Select Mobile
Step 4: Select Scan Code to manually enter wiCode on the POS
Step 5: Select Refresh to display transaction on the POS if it does not display immediately
Step 6: Select Accept Payment to add the mobile transaction to the bill
Closing off the transaction at the POS
If there is an outstanding balance please ask the customer to pay with either:
- Cash
- Card
Or another Mobile Payment
Please follow your store’s procedures and close off the sale.
Print out a new bill if there is a remaining balance and take it back to the table for the customer to pay.
If there is no remaining balance the sale will be closed automatically.
| 2. Over The Counter - Scanning or Manual entry | |
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Mobile transactions steps for Over the Counter Payment
Step 1: Ring up the items on POS as usual Step 2: Select SubTotal Step 3: Select Mobile / wiCode button Step 4: Select wiCode Entry Step 5: Allow the customer to scan their QR code with the camera/scanner Or
Ask the customer for their wiCode number & enter wiCode number in the mobile field
Step 6: Select Enter and wait for the transaction to approve
The transaction will close off automatically if the payment was made in full.
Any remaining balance due to be paid using cash, card or additional wiCode
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Over The Counter Payment Steps
Step 1: Ring up item on POS
Step 2: Select SubTotal
Step 3: Select Mobile
Step 4: Select Scan Code to manually enter wiCode on the POS
Step 5: Select Refresh to display transaction on the POS if it does not display immediately
Step 6: Select Accept Payment to add the mobile transaction to the bill
Closing off the transaction at the POS
If there is an outstanding balance please ask the customer to pay with either:
- Cash
- Card
Or another Mobile Payment
Please follow your store’s procedures and close off the sale.
Print out a new bill if there is a remaining balance and take it back to the table for the customer to pay.
If there is no remaining balance the sale will be closed automatically.
6. Do’s and Don'ts
What is a campaign?
It’s a specific promotion running in a store.
Managers, staff & cashiers need to be aware of active campaigns.
Never turn away a customer with a wiCode.
Please enter the wiCode in the POS.
If successful, the campaign is active and the wiCode belongs
to an active campaign.
If it fails the POS will indicate the error message
Please trust your system.
7. Internet issues
| QUESTIONS | ANSWERS |
| 1. What happens if the internet is not working? | wiCodes cannot be entered in your POS. Contact your manager to call the internet provider. Please ask the customer for another payment tender.
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2. Can I write down the customer's wiCode number to enter in later? | Never write down the customers wiCode/Coupons to enter in later.
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| 3. Why cant I write the wiCode numbers down to enter in later. | wiCode will expire as they have a time limit once issued. Therefore, the store will not be able to recover the wiCodes at a later stage and the store will lose money.
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| 4. Can a customer use more than one wiCode when making a purchase? | Yes, the customer can use multiple wiCodes.
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| 5.Can a customer use the same wiCode twice? | No, a wiCode can only be used once.
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8. FAQ
| QUESTIONS | ANSWERS |
1. Can a customer cancel their order after the cashier entered a successful wiCode?
| Yes, depending on the POS, campaign and app a POS can cancel a transaction.
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2. Can a cashier void a transaction after entering the wiCode?
| Yes, depending on the POS, campaign and app a POS can cancel a transaction.
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3. A customer made a purchase using a wiCode and wants a refund. Is this possible?
| A customer can be refunded for a purchase when using a wiCode. Please note: The POS does not issue new wiCodes. Once a wiCode is used and the customer wants to cancel their purchase they will need to request a new wiCode from the campaign owner or the app.
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4.Can a customer exchange wiCodes for cash?
| No |
5. Does a customer receive change when using a wiCode?
| No, the wiCode will tender off without change |
9. Error codes
| FAILED MESSAGE | IMAGE | REASON | HOW TO SOLVE IT | WHO TO CONTACT |
Invalid wiCode/wiCode not reserved
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wiCodes are either 7, 9 or 12 digits long. Re-enter a valid wiCode Ref. to customer SMS for campaign details.
| Contact wiGroup Support support@wigroup.co.za
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Voucher cannot be redeemed at current merchant
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The wiCode is not valid at stores.
| Refer to customer SMS copy or campaign T&C’s.
| Contact wiGroup Support support@wigroup.co.za
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Voucher cannot be redeemed (required product not in basket)
| Product ordered is not linked to the campaign, discount does not apply to the customer’s order.
| Confirm that the customer is trying to use the voucher on the exact product according to the campaign T&C’s.
| Contact wiGroup Support support@wigroup.co.za
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The basket spend is below the minimum basket amount required for discount
| Spend is below the minimum amount required to earn a discount.
| Customers need to refer to campaign T&C’s. i.e. ‘Get R50 off when you spend R150 or more”
| Contact wiGroup Support support@wigroup.co.za
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Cannot connect to wiGroup server
| There is no internet connection to the workstation .
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Connect to the internet / refer to Internet Service Provider.
| If there is NO Internet in the back office, escalate to Internet Service Provider ASAP. If no internet connection to workstations, please contact GAAP 0861 745 260
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Merchant authentication failed
| The wiGroup STORE ID is wrong.
| Escalate to GAAP check that the correct STORE ID is linked to the store 0861 745 260
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General System Error
| General system error on the wiGroup Platform.
| Escalate to GAAP 0861 745 260
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wiGroup tender Mode closes/freezes when a transaction is attempted
| wiGroup tender mode is not set up correctly on POS terminal.
| Escalate to GAAP to check wiGroup tender mode installation and configuration. GAAP 0861 745 260
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